Sales Coordinator

Visual Sound Inc

TITLE: Sales Coordinator

ABOUT THE ORGANIZATION: It takes a special company to stand out in today’s highly competitive audio visual (AV) market. Welcome to Visual Sound, the company that exceeds your AV expectations. With Visual Sound, you will enjoy the benefits that come from partnering with highly-trained, industry-certified professionals who offer much more than just technical “know how.” Emphasizing prompt, professional service, customized solutions and the highest quality work, we ensure that your system is perfect for your space, your needs and your budget. With decades of experience in designing, building and servicing cutting-edge AV solutions, Visual Sound stands out from the crowd. Our ability to grow and adapt to the latest technology and customer needs has made us a leader in the industry. A widely-recognized supplier of AV solutions, our flexibility allows us to provide a variety of services to a wide range of industries. From classrooms to courtrooms, boardrooms to lecture halls, and houses of worship to corporate complexes.

DESCRIPTION:

The onsite Sales Coordinator based at our corporate office in Broomall, PA, will play a key role in supporting the efficiency and success of our sales organization. This position requires a highly organized, detail-focused, and technically capable individual who can manage multiple priorities while maintaining accuracy and consistency. As a central resource for the sales team, the Sales Coordinator will oversee day-to-day administrative responsibilities, maintain critical information within the company’s operating system, and help ensure sales processes are executed smoothly and efficiently. You will ensure smooth communication between the sales team, customers, vendors, and other departments within the company by providing superior support.

The ideal candidate will bring strong background in sales and support experience, support proposal building, obtaining best pricing from vendors, understands technical equipment and project documentation, navigates and understands formal bids, has experience with selling using procurement contracts, and an extremely high proficiency with computer and computer programs (Microsoft Office) with a high level of accuracy.

Key Responsibilities:

• Become an expert in our company’s operating system for data entry and record maintenance in sales opportunities, customers, contacts, inventory, service, quotes, processing orders, internal and external change orders.
• Enter sales opportunities and update funnel steps as directed by account manager.
• Generate accurate sales quotes, enter commercial equipment components (displays, switchers, mixers, software, and service contracts), get freight costs.
• Process quotes to orders paid by purchase orders and credit card orders.
• Ability to understand and apply applicable state procurement contracts when preparing quotes to ensure compliance with contract requirements.
• Interface with AV manufacturers and distributors to secure project-specific pricing, maximize margin on Bills of Materials (BOMs), and register project deals to lock in the lowest equipment costs.
• Document review of Bills of Materials (BOMs) to ensure quoted line items accuracy and best pricing.
• Maintain knowledge of current products, vendors, distributors, manufacturers, manufacturer representatives, and other industry and company related information.
• Handle incoming phone calls and emails, routing to proper department/person.
• Liaison between the sales team, customers, and other departments within the company.
• Provide timely follow-up on status of customer orders, back orders, shipping schedules, equipment for repair, wrong shipments, damaged goods, or missing parts, etc.
• Monitoring incoming bids, qualify, compile, format, and organize required documentation, ensuring full compliance with technical and administrative submission requirements.
• Any other tasks assigned to be completed as required.

POSITION REQUIREMENTS:

Technical Skills:

• Strong hands-on experience using CRM tools (like Salesforce, HubSpot, or similar CRM tools).
• ERP and Order Entry familiarity with software (like SAP , Oracle, or NetSuite) to track and process client transactions.
• Strong proficiency in Microsoft Outlook, Work and Excel, and Microsoft Teams or similar collaboration tool (chat, video meetings, documentation collaboration).

Professional Skills:

• Exceptional attention to detail with sharp written skills with a clear, friendly, and articulate communication style via phone and email with employees, customers, and vendors. Completes work and tasks thoroughly and accurately.
• Elite multi-tasking and organizational skills with the ability to manage multiple tasks at one time, prioritize workload, and meet tight deadlines.
• Strong analytical troubleshooting, rapid problem-solving, and superior time-management capabilities under tight deadlines.
• Maintain harmonious working relationships with supervisors, co-workers, vendors, and customers.
• Capable of adapting to changing situations, learning new and different skills.
• Ability to work and think independently, performing work with minimal supervision using good judgement.
• Ability to handle sensitive and confidential information
• Previous experience in the AV industry is a plus
• Offers innovative ideas that contribute to the success of the company.
• Maintain confidential information related to customer transactions, including pricing, problems with units, manufacturing problems, etc.
• Follows company policies, processes, and procedures demonstrating commitment, a positive attitude, and shows initiative in growing within the company.

Qualifications:

• Exceptional attention to detail with sharp written skills with a clear, friendly, and articulate communication style via phone and email with employees, customers, and vendors. Completes work and tasks thoroughly and accurately.
• Elite multi-tasking and organizational skills with the ability to manage multiple tasks at one time, prioritize workload, and meet tight deadlines.
• Strong analytical troubleshooting, rapid problem-solving, and superior time-management capabilities under tight deadlines.
• Maintain harmonious working relationships with supervisors, co-workers, vendors, and customers.
• Capable of adapting to changing situations, learning new and different skills.
• Ability to work and think independently, performing work with minimal supervision using good judgement.
• Ability to handle sensitive and confidential information
• Previous experience in the AV industry is a plus
• Offers innovative ideas that contribute to the success of the company.
• Maintain confidential information related to customer transactions, including pricing, problems with units, manufacturing problems, etc.
• Follows company policies, processes, and procedures demonstrating commitment, a positive attitude, and shows initiative in growing within the company.

LOCATION: Visual Sound - Broomall

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.



Equal employment opportunity, including veterans and individuals with disabilities.

PI286538667