Collections Specialist

We are looking for a Collections Specialist to join a growing community association law firm in Maryland on a contract basis with the potential for a long-term opportunity. This role focuses on supporting collection efforts for condominium and homeowners association accounts while providing courteous, respectful service to property owners. The ideal candidate is comfortable handling sensitive conversations, staying organized in a fast-paced office, and contributing to a team-oriented environment with onsite collaboration.

Responsibilities:
• Manage delinquent account activity for condominium and homeowners association matters, following established legal and administrative procedures.
• Communicate with property owners by phone and other channels to discuss balances due, answer questions, and encourage workable payment arrangements.
• Prepare and process collection-related documents such as liens, legal filings, and wage garnishment paperwork with close attention to accuracy.
• Review client-provided account information, confirm details in internal collection software, and maintain complete and current records.
• Generate correspondence and documentation through the firm's collection platform to support ongoing account resolution efforts.
• Work closely with attorneys and internal team members to move files forward efficiently and ensure timely follow-up on outstanding matters.
• Handle challenging customer interactions with care, applying sound judgment and de-escalation techniques when needed.
• Support an office-based workflow that includes document handling, signatures, and other in-person administrative tasks as required.

Qualifications:

• Previous experience in collections, customer service, administrative support, or a similar role involving direct interaction with the public.
• Ability to manage difficult conversations calmly and professionally while maintaining a solution-oriented approach.
• Strong organizational skills and attention to detail when handling account information, legal documents, and follow-up activities.
• Comfort using computer systems and software tools, including Microsoft Excel and database-driven platforms.
• Experience working in a law firm or legal support environment is helpful, but not required.
• Reliable transportation and willingness to work onsite in Severna Park, Maryland, with hybrid flexibility available after the initial onboarding period.
• Ability to learn collection procedures, documentation processes, and firm-specific workflows through training.

Compensation

$19.95-$22.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.