Customer Service Coordinator

We are looking for a Customer Service Coordinator to support a busy service-focused team in Cincinnati, Ohio. This contract-to-permanent opportunity is ideal for someone who enjoys balancing customer communication, administrative coordination, and accurate order processing in a fast-moving environment. The person in this role will serve as a key point of contact for clients and business partners while helping keep daily service activities organized and on schedule.

Responsibilities:
• Respond to inbound customer calls and messages with professionalism, providing timely updates and clear information on service-related requests.
• Enter orders and service details accurately into internal systems, maintaining complete records and supporting efficient workflow tracking.
• Coordinate multiple customer needs at once, prioritizing tasks effectively to ensure deadlines and follow-up commitments are met.
• Communicate with customers, vendors, and insurance-related contacts in a courteous and organized manner to support smooth service delivery.
• Perform a range of administrative support duties that help keep office and service operations running efficiently.
• Make outbound calls as needed to confirm details, gather information, and provide status updates on active requests.
• Use tools such as Microsoft Excel and AS400 to manage data, review account information, and support reporting or documentation needs.

Qualifications:

• Previous customer service experience in a call center, service-based business, or similar fast-paced support environment.
• Administrative background within the restoration industry is preferred; experience in a broader service industry setting is also valuable.
• Strong organizational skills with the ability to manage time well and maintain consistent follow-through on open items.
• Demonstrated ability to work independently, stay motivated, and handle changing priorities with minimal supervision.
• Comfortable managing several assignments simultaneously without sacrificing accuracy or professionalism.
• Effective verbal and written communication skills, including the ability to interact confidently with customers and insurance representatives.
• Experience with order entry and proficiency using Microsoft Excel; familiarity with IBM AS400 is preferred.

Compensation

$19.00-$19.50 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.