Guest Services Representative

We are looking for a Guest Services Representative to create a welcoming and informative experience for visitors at the museum in Memphis, Tennessee. This Contract to Permanent position is ideal for someone who enjoys interacting with the public, guiding guests through a structured visitor journey, and representing the organization with care and attention to detail. The person in this role will support guest flow across multiple exhibit areas while sharing key information about the museum and the Civil Rights era. Weekend availability is required, and the schedule includes regular standing assignments throughout the facility.

Responsibilities:
• Welcome visitors at assigned museum locations and provide a positive first impression from arrival through departure.
• Guide guests through entry points, exhibit spaces, hallways, and theater areas to help maintain an organized and smooth visitor experience.
• Share clear, engaging information about museum exhibits and speak knowledgeably about the Civil Rights era.
• Offer directions, answer guest questions, and help visitors navigate the museum with confidence.
• Deliver brief prepared remarks before and after theater presentations to support the visitor experience.
• Monitor assigned coverage areas to ensure guest-facing stations remain staffed and service standards are maintained.
• Support box office and front-door interactions while contributing to visitor service and sales objectives.
• Remain attentive and detail oriented during standing assignments in public areas throughout the shift.

Qualifications:

• At least 2 years of experience in customer service, guest-facing support, retail, or a similar public interaction role.
• Strong communication skills with the ability to speak confidently to individuals and groups.
• Ability to provide courteous assistance, answer questions, and direct visitors in a busy environment.
• Comfortable standing for extended periods during scheduled shifts.
• Availability to work weekends and a weekly schedule that includes Tuesday closures and one additional day off.
• Detail-oriented demeanor and a service-oriented approach when interacting with diverse guests.
• Ability to learn exhibit information quickly and present key talking points clearly.
• Experience supporting sales, admissions, or front-line retail service is preferred.

Compensation

$15.00-$15.00 Hourly

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