Customer Account Manager

We are looking for a Customer Account Manager to join a long-term contract opportunity based in New York. This position plays a central role in managing key customer relationships, supporting commercial performance, and helping ensure commitments are met across pricing, service, and delivery expectations. The role partners closely with internal teams to analyze business trends, support planning activities, and maintain strong account performance while protecting operational and financial goals.

Responsibilities:
• Manage day-to-day customer account activity and foster strong, detail-focused relationships that support long-term business success.
• Partner with business unit leadership and cross-functional teams to help meet customer commitments, maintain production timelines, and address account-related issues promptly.
• Review account activity to ensure alignment with contractual terms, service expectations, and business objectives.
• Develop cost models and prepare pricing proposals for leadership review prior to customer submission.
• Track customer scorecard results, investigate performance concerns, and drive improvements where needed.
• Analyze sales, bookings, and product line performance data, then prepare recurring reports and forecasts for management review.
• Support annual business planning by gathering relevant data, identifying trends, and assisting with performance analysis.
• Work collaboratively with customer support, production, engineering, quality, delivery, and sales teams to resolve product line challenges.
• Contribute to leadership presentations by preparing updates on account status, performance metrics, and business outlook.

Qualifications:

• Experience in account management, customer-facing business support, or a related commercial role.
• Background in B2B sales, inside sales, or managing inbound customer inquiries within a detail-oriented environment.
• Ability to build strong client relationships and maintain effective communication across multiple stakeholders.
• Strong analytical skills with experience interpreting sales, booking, pricing, or performance data.
• Confidence preparing estimates, quotations, forecasts, and business reports with a high level of accuracy.
• Ability to coordinate with cross-functional teams and manage competing priorities in a fast-paced setting.
• Solid problem-solving skills and the ability to respond effectively to customer and operational issues.

Compensation

$35.00-$38.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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