Billing Clerk

We are looking for a detail-oriented Billing Clerk to support post-sales transactions for a manufacturing organization in Waukesha, Wisconsin. This Contract position is ideal for someone who can manage billing-related activities, investigate customer account questions, and coordinate with internal teams to keep transactions accurate and timely. The role requires strong organization, sound judgment, and the ability to handle multiple priorities in a fully onsite Monday through Friday environment.

Responsibilities:
• Manage billing support activities including credit adjustments, corrected invoices, reissued charges, return-related transactions, and no-cost part orders.
• Investigate customer questions by reviewing account activity, order details, and related documentation to identify accurate resolutions.
• Partner with internal departments to address transaction issues, clarify discrepancies, and ensure follow-through on open items.
• Examine customer agreements and order records to respond to status inquiries and resolve inconsistencies.
• Monitor shared team workflows and provide coverage or assistance to colleagues when business needs shift.
• Maintain accurate records within billing and customer service systems while following established processes and service standards.
• Use sound problem-solving skills to identify root causes of account issues and recommend appropriate next steps.
• Take on additional administrative or transactional support tasks as assigned to meet team objectives.

Qualifications:

• High school diploma or equivalent required.
• At least 2 years of relevant experience, including a minimum of 1 year in customer service.
• Prior background in billing, order management, or transactional support is strongly preferred.
• Experience working with business systems such as SAP or similar enterprise platforms is preferred.
• Familiarity with Salesforce or related customer relationship management tools is a plus.
• Strong analytical skills with the ability to evaluate issues and determine practical solutions.
• Clear written and verbal communication skills, with the ability to handle customer concerns effectively.
• Proficiency with Microsoft Office and the ability to work accurately in a fast-paced onsite setting.

Compensation

Based on experience

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