Customer Tax Exemption Specialist

We are looking for a Customer Tax Exemption Specialist to support customers and internal teams by reviewing sales tax exemption documentation and addressing tax-related questions with accuracy and professionalism. This Long-term Contract position is based in Orlando, Florida, and is well suited for someone who enjoys detail-oriented work, clear communication, and delivering reliable service in a structured environment. The role focuses on evaluating submitted certificates, applying appropriate exemptions, and helping resolve account issues by following established procedures.

Responsibilities:
• Examine sales tax exemption certificates for completeness, accuracy, and compliance with established guidelines.
• Communicate with customers to answer questions related to tax exemption status, documentation, and next steps.
• Apply eligible tax exemptions to customer accounts after validating supporting information.
• Investigate discrepancies or missing details in submitted records and work toward timely resolution.
• Maintain organized digital and paper documentation through scanning, copying, and record handling tasks.
• Collaborate with internal teams to ensure tax-related requests are processed correctly and efficiently.
• Follow defined procedures to support consistent handling of customer inquiries and exemption reviews.
• Provide courteous service while managing multiple requests and keeping attention on detail and accuracy.

Qualifications:

• Prior experience in customer service or administrative support with a strong service mindset.
• Ability to review documents carefully and identify missing, inconsistent, or inaccurate information.
• Clear verbal and written communication skills for assisting customers and explaining requirements.
• Comfortable handling sales tax or tax-related documentation in a process-driven environment.
• Strong organizational skills with the ability to manage records, scanning, and photocopying tasks.
• Capable of resolving routine issues efficiently by following established policies and instructions.
• Proficiency in basic office systems and general computer-based document handling.

Compensation

$17.10-$19.80 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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