Customer Service Representative

We are looking for a Customer Service Representative to support daily customer interactions and order-related activities at an onsite location in New Jersey. This long-term contract opportunity is ideal for someone who communicates clearly, handles a high volume of calls with confidence, and stays organized while working across multiple systems. The person in this role will help deliver responsive service, accurate order processing, and timely follow-up to both internal and external customers.

Responsibilities:

• Respond to incoming customer calls and provide clear, courteous assistance for questions, requests, and service needs.

• Place outbound calls as needed to gather information, confirm details, and follow up on open customer issues.

• Enter customer orders into internal systems with close attention to accuracy, completeness, and turnaround time.

• Address routine service concerns by researching issues, sharing updates, and guiding customers toward resolution.

• Maintain detailed records of customer interactions, order activity, and next steps within the appropriate tools.

• Use Microsoft Office and other business applications to manage communications, track work, and support daily operations.

• Coordinate with internal teams when additional support is needed to resolve account, product, or order-related matters.

• Contribute to a detail-oriented onsite service environment by managing priorities effectively and delivering consistent customer support.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage a steady volume of inbound calls while maintaining professionalism and accuracy.
• Experience with order entry and handling customer requests in a fast-paced setting.
• Comfortable making outbound calls for follow-up, clarification, or issue resolution.
• Strong computer proficiency, including working knowledge of Microsoft Office applications.
• Clear verbal and written communication skills with a customer-focused approach.
• Strong organizational skills and attention to detail when documenting information and processing transactions.

Compensation

$24.00-$27.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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