BMC Helix Administrator

We are seeking a BMC Helix Administrator to support and enhance our IT Service Management (ITSM) environment. This individual will serve as the primary administrator for the BMC Helix platform, partnering closely with IT operations, service desk, and business stakeholders to ensure the platform effectively supports incident, problem, change, service request, and asset management processes.

The ideal candidate combines strong BMC Helix administration experience with a solid understanding of ITIL best practices, workflow automation, reporting, and continuous process improvement.

Key Responsibilities

• Administer and maintain the BMC Helix ITSM platform.
• Configure and support Incident, Problem, Change, Service Request, Knowledge, and Asset Management modules.
• Manage workflows, forms, approvals, notifications, business rules, and service catalogs.
• Troubleshoot platform issues and coordinate resolution with internal teams and vendors.
• Support upgrades, patches, platform enhancements, and system maintenance activities.
• Develop and maintain dashboards, reports, and operational metrics.
• Partner with service desk, infrastructure, and application teams to improve ITSM processes and user experience.
• Analyze business requirements and translate them into platform configurations and process improvements.
• Maintain user roles, permissions, security settings, and access controls.
• Create and maintain system documentation, support procedures, and knowledge articles.
• Participate in ITSM governance activities and ensure alignment with ITIL standards.
• Identify opportunities for automation and service delivery improvements.

Interested candidates should submit resumes to sally.lander@roberthalf.(com).

Qualifications:

• 3+ years of experience administering BMC Helix ITSM or BMC Remedy environments.
• Strong understanding of ITSM processes including Incident, Problem, Change, and Request Management.
• Experience configuring workflows, approvals, forms, notifications, and service catalogs.
• Knowledge of ITIL principles and service management best practices.
• Experience supporting platform upgrades, patches, and integrations.
• Strong troubleshooting and problem-solving skills.
• Ability to work directly with technical and non-technical stakeholders.
• Excellent communication and documentation skills.

Preferred Qualifications

• Experience with BMC Helix Digital Workplace.
• Experience with BMC CMDB and Discovery.
• Understanding of REST APIs and system integrations.
• Experience with automation and workflow optimization initiatives.
• ITIL Foundation certification.
• Experience supporting enterprise-scale IT environments.
• 
  

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.