Customer Service Representative

We are looking for a customer-focused Customer Service Representative to support daily client interactions and administrative tasks in Cerritos, California. This Contract to permanent opportunity is ideal for someone who communicates clearly, stays organized, and can manage a high volume of inquiries across phone and email channels. The person in this role will help customers with orders, appointments, and product or showroom-related questions while maintaining accurate records and delivering a detail-oriented service experience.

Responsibilities:
• Respond to incoming customer calls and emails with timely, attentive, and solution-oriented support.
• Handle a steady flow of inbound and outbound communication to assist with questions, follow-ups, and service updates.
• Enter customer orders and service details accurately into internal systems while maintaining complete records.
• Coordinate and schedule appointments based on customer needs and business availability.
• Welcome and assist visitors in the showroom, providing information and directing them to the appropriate resources.
• Update spreadsheets, documents, and customer files using Microsoft Excel and Microsoft Word.
• Resolve routine customer concerns efficiently and escalate more complex issues when needed.
• Support day-to-day call center operations by documenting interactions and ensuring a consistent customer experience.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing position.
• Ability to manage inbound calls, outbound calls, and email correspondence with accuracy and attention to detail.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Experience processing orders, maintaining records, and coordinating appointments.
• Working knowledge of Microsoft Excel and Microsoft Word.
• Comfortable assisting customers in both phone-based and in-person showroom environments.
• Effective communication skills and the ability to remain organized in a fast-paced setting.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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