Customer Experience Representative Manchester, NH

We are looking for a Customer Experience Representative to support customers with order-related needs and deliver responsive, solutions-focused service from our Greenville, South Carolina location. This Long-term Contract position is ideal for someone who enjoys handling a high volume of requests, coordinating across teams, and creating a positive experience at every stage of the customer journey. The role requires strong attention to detail, sound judgment, and the ability to keep multiple priorities moving efficiently in a fast-paced setting.

Responsibilities:
• Manage incoming customer requests involving orders, product details, shipment updates, and service-related questions with accuracy and professionalism.
• Coordinate the full lifecycle of returns and repair requests, ensuring clear communication and timely follow-through until completion.
• Track open issues, provide status updates, and work proactively to bring customer concerns to resolution.
• Maintain organized and up-to-date account notes, transaction records, and service documentation within business systems.
• Partner with internal groups such as sales, operations, and logistics to address customer needs and support smooth order fulfillment.
• Review order information carefully to ensure entries are complete, accurate, and processed in a timely manner.
• Identify recurring service challenges and contribute ideas that improve workflow efficiency and the overall customer experience.
• Use CRM, ERP, and related office tools to research information, document activity, and support daily customer service operations.

Qualifications:

• At least 2 years of experience in customer service, order processing, sales support, or a closely related function is preferred.
• Strong verbal and written communication skills with the ability to build trust and maintain positive customer relationships.
• Demonstrated ability to solve problems, stay organized, and manage several tasks effectively in a fast-moving environment.
• Proficiency with Microsoft Office applications, including Excel, for reporting, tracking, and day-to-day administrative work.
• Experience working with shipping coordination, documentation, and issue resolution in a customer-facing setting.
• Familiarity with CRM or ERP platforms such as Salesforce, SAP, or similar business systems is an advantage.
• Ability to work collaboratively with cross-functional teams while maintaining accuracy and a high standard of service.

Compensation

$26.00-$31.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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