Collections Specialist

We are looking for a Collections Specialist to join a collaborative team in Houston, Texas in a contract-to-permanent capacity. This position focuses on driving payment resolution across a high-volume portfolio while balancing strong customer communication, analytical problem-solving, and consistent performance against collection goals. The role offers a hybrid schedule with flexibility, along with a two-week virtual onboarding program to support a smooth start. You will work closely with internal partners and contribute to a stable, experienced team environment.

Responsibilities:
• Oversee collection activities for a large customer portfolio, managing outreach and follow-up across thousands of active accounts.
• Conduct end-to-end collections work, from reviewing delinquent balances to securing payment commitments and resolving outstanding issues.
• Evaluate account details and aging trends to prioritize collection efforts and improve recovery results against established metrics.
• Coordinate with sales partners on selected accounts to support resolution strategies and maintain productive customer relationships.
• Address balances ranging from lower-dollar accounts to high-value exposures, applying appropriate collection approaches based on account size and risk.
• Communicate directly with customers and businesses to investigate payment concerns, clarify billing questions, and drive timely resolution.
• Maintain accurate account documentation and activity records to ensure clear visibility into collection status and next steps.
• Participate in team meetings and contribute to a service-focused environment that values consistency, accountability, and effective communication.

Qualifications:

• Proven experience in collections with a track record of meeting or exceeding defined performance metrics or KPIs.
• Strong background in commercial and/or consumer collections, credit collections, billing follow-up, and collection process execution.
• Analytical approach to reviewing account information, identifying trends, and determining effective resolution strategies.
• Ability to manage a high-volume workload while staying organized and responsive across a broad customer base.
• Effective verbal and written communication skills, with the ability to handle challenging customer service interactions professionally.
• Experience collaborating cross-functionally with internal teams such as sales to resolve account issues.
• Familiarity with Workday is highly desirable.
• Prior experience in the title industry is strongly preferred.

Compensation

$19.00-$22.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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