Bilingual Korean Community Outreach Associate

The Community Outreach Associate is responsible for delivering exceptional customer service to members and seniors visiting one or more Medicare community centers. This Community Outreach Associate serves as a visible representative in the community, helping to build and maintain a positive reputation through professional, culturally sensitive, and service-oriented support. This is a customer-facing position with sales responsibilities. The ideal candidate is passionate about supporting seniors, providing in-language assistance when needed, and helping community members better understand their healthcare and Medicare options.

Schedule: Full-time, 40 hours per week; must be available to work some Saturdays.

Key Responsibilities

• Provide excellent customer service at one or more community center locations.
• Offer in-language support to members regarding benefits, services, and access to care.
• Serve as a Medicare resource for community members by answering questions about Medicare options.
• Plan, schedule, and coordinate health and wellness events at the community center, including logistics and setup.
• Communicate and coordinate general building repair needs with the appropriate facilities contact or department.
• Maintain inventory of office equipment, supplies, and promotional or marketing materials.
• Track visitor traffic and monitor use of center services.
• Conduct routine inspections to ensure equipment is functioning properly and the center remains well maintained.
• Manage the use of community space for classes, activities, and trainings while ensuring safety, cleanliness, and organization.
• Identify and help develop programs and activities that provide value to members and increase community engagement.
• Participate in community outreach events to promote services and benefits, including festivals, sponsored events, holiday celebrations, and culturally specific gatherings.
• Represent the organization professionally in community settings and support membership growth and engagement efforts.
• Perform other duties as assigned.

Benefits: Health, Dental, Vision, 401k, and Sick Time Off.

Qualifications:

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field; equivalent experience may be considered.
• Minimum of 1 year of customer service experience.
• Minimum of 1 year of marketing experience preferred.
• Experience working in healthcare, nonprofit organizations, or with senior populations preferred.
• Event planning or event coordination experience is a plus.
• Experience working with ethnically diverse communities required or strongly preferred.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work in a customer-facing, community-based environment with professionalism and cultural sensitivity.
• Active California Life and Health Insurance License required, or ability to obtain the license within 2 months of hire.

Compensation

About Us

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