Care Coordinator - New Mexico ALB

This Care Coordinator position is assigned to the CareLink Program and focuses on care coordination for individuals with behavioral health conditions and complex medical needs. Responsibilities include coordinating specialty medical referrals, assisting members with navigating Medicaid Managed Care Organizations (MCOs) and healthcare benefits, maintaining monthly member contacts to support progress toward care plan goals, and completing annual Comprehensive Needs Assessments to promote whole-person health and wellness.

Why Choose New Mexico Solutions?

New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

• Competitive pay
• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off + 9 holidays
• Retirement plan options
• Tuition reimbursement + free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Functions:

• Coordinates specialty medical referrals and follows up to ensure members access recommended healthcare services.
• Assists members with navigating Medicaid Managed Care Organizations (MCOs), healthcare benefits, and community resources to reduce barriers to care.
• Maintains monthly contact with assigned members to monitor progress toward care plan goals and support ongoing engagement.
• Completes annual Comprehensive Needs Assessments and updates person-centered care plans based on identified behavioral, physical health, and social needs.
• Providing individual interventions to develop or enhance a client’s ability to make informed independent choices and increase independent functioning in the community
• Providing skills building and support related care plan goals that address symptoms and barriers
• Ensuring members and their identified supports have access to medical, behavioral health, pharmacology, and age appropriate resiliency and recovery support services
• Participates in coordination, development, and implementation of person centered care planning, safety planning, and relapse prevention planning as indicated.
• Demonstrating the ability to recognize and assess suicide potential and risk, physical health risk and provide appropriate responses in emergency/crisis situation.
• Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.
• Participating as a member of a multi-disciplinary team approach to treatment and recovery.
• Providing comprehensive outreach, engagement techniques, and follow up to all assigned individuals.
• Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations.
• Providing services that are person-centered, culturally relevant, and are non-judgmental and welcoming to divers populations.
• Documenting all services provided within expected time frames, meets service definitions and regulatory standards, is person-centered and meets quality improvement goals.
• Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.
• Demonstrating excellent organizational skills and effective use of time management.
• Consistently meets established client care measure expectation.
• Participating in and completing all required training courses in an accurate and timely manner.
• Attending and participating in supervision sessions and demonstrating the ability to apply supervisory recommendations to work performance.
• Provides in on-call and crisis response/support responsibility as assigned.
• Other: Completes other administrative support duties and special projects as developed and assigned.

Education and Experience:

• Master’s Degree in a human service-related field OR

• Bachelor’s degree in a human service-related field and 1-year relevant experience working with the target population preferred OR

• High School Diploma or GED with a minimum of 3 years of experience working with the target population OR

• Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)

• EXPERIENCE: Dependent on the type of education (see above). Entry-level position. Experience needs determined by hiring managers.

• OTHER: Valid drivers’ license and meets the driving privileges guidelines established in HR Policy 12.6 “Vehicle Safety and Client Transportation,”

Knowledge and Skills:

Demonstrated success in the following areas:

• Ability to manage time to meet all deadlines.

• Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.

• Good verbal and written skills.

• Bilingual (English/Spanish) is preferred but not required.