Hospitality Attendant- Embassy Suites by Hilton Dulles Airport
Job Description
What you will be doing
- Warmly greet and welcome guests in the lounge within 2 minutes of guest arrival.
- Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
- Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
- Clean lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.
Requirements
What we are looking for
- Strong communication skills verbal and written
- High work ethic and self-initiative
- Proven customer service skills, including ability to be resourceful and creative
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Physical Requirements
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Benefits:
- Well-Being Benefits:
- Health Insurance
- Dental & Vision Insurance
- Short & Long Term Disability
- Long Term Planning:
- 401(k) Retirement Program
- Paid Life Insurance
- Tuition Reimbursement
- Team Member Programs:
- Our Big 3 Mission Statement Leaders of the Month/Year
- Annual Performance Appraisals and Wage Increase Opportunities
- Annual Team Member Banquets
- Annual Team Member Engagement Survey
- Discounted Room Rates for Team Members, Family and Friends
- Complimentary Room Stays
- Weekly Payroll
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
Equal employment opportunity, including veterans and individuals with disabilities.
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