MC Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.

Department

TDCJ Scheduling

Major/Essential Functions

Join our team as a key contributor to patient scheduling operations, where your attention to detail and commitment to service will make a meaningful impact every day.

• You'll coordinate timely appointment notifications for patients and facility partners by following established policies, procedures, and workflows and utilizing designated communication systems and tools.
• You'll review and validate patient records before scheduled appointments to ensure required documentation is complete, accurate, and available for efficient service delivery.
• You'll research, coordinate, and resolve customer service inquiries, requests, and operational issues, ensuring a positive experience while adhering to departmental procedures and quality standards.
• You'll maintain a high standard of accuracy, professionalism, and productivity by completing assigned responsibilities within established service and turnaround expectations.

Required Qualifications

One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.

Preferred Qualifications

• At least one year of experience applying medical terminology in a healthcare, medical office, scheduling, patient access, or related role.
• At least one year of experience in a medical office, healthcare facility, correctional environment, or similar setting involving confidential records and customer service.
• Fluent verbal and written communication skills in both English and Spanish.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.