Human Resource Assistant

We are looking for a Human Resource Assistant to support employees and managers by delivering timely, accurate guidance on HR processes, policies, and systems in pennsylvania. This role is a Long-term Contract position with a 12-month duration and offers a hybrid schedule requiring onsite work three days per week. The ideal candidate is comfortable managing a high volume of inquiries across multiple communication channels while maintaining professionalism, confidentiality, and strong service standards.

Responsibilities:

• Respond to employee and manager questions through phone, chat, and other service channels, providing clear and accurate HR support in a fast-paced environment.

• Process routine HR transactions in Workday and related platforms while ensuring data accuracy and timely completion.

• Document each interaction thoroughly in the case management system, capturing issues, actions taken, and resolution details with professionalism.

• Explain HR policies, procedures, and system-related steps to users, including guidance on tools such as Workday and Kronos.

• Monitor assigned work against service expectations, performance targets, and operational metrics to help maintain consistent support delivery.

• Escalate complex or sensitive matters to the appropriate Tier 2 specialist or service center leadership when additional expertise is needed.

• Protect confidential employee and company information by following privacy standards, internal controls, and applicable legal requirements.

• Identify recurring issues, service trends, and opportunities to improve communication, workflow efficiency, and overall support processes.

• Build productive working relationships with teammates, managers, and stakeholders to support a collaborative HR service environment.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service, HR support, shared services, or a call center setting is preferred.
• Strong verbal and written communication skills with the ability to listen carefully, assess needs, and provide practical solutions.
• Familiarity with HR systems and case management tools, including experience with platforms such as Workday or Kronos, is an advantage.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to manage multiple priorities, meet service levels, and work effectively in a metrics-driven environment.
• Strong attention to detail, sound judgment, and the ability to handle sensitive information with discretion.
• Comfortable working with diverse employee populations and collaborating across teams in a hybrid work setting.

Compensation

$25.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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