Customer Service Representative

We are looking for a Customer Service Representative to join a busy onsite team for a contract opportunity with potential for longer-term employment. This role is well suited to someone who enjoys helping customers, handling service-related requests, and keeping daily operations organized during a high-demand period. The position follows standard business hours and offers the chance to contribute in a detail-oriented, business-casual environment.

Responsibilities:
• Assist customers by phone with questions, service needs, and general support in a courteous and timely manner.
• Process product returns accurately and ensure related information is documented correctly.
• Enter customer orders and service details into internal systems with strong attention to accuracy.
• Manage a steady volume of inbound calls while providing clear, solution-focused communication.
• Make outbound calls as needed to follow up on requests, confirm details, or resolve open issues.
• Support the team during a busy seasonal period by helping maintain responsive customer service coverage.
• Work closely with colleagues to keep customer interactions organized and ensure requests move forward efficiently.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to handle inbound and outbound calls professionally and confidently.
• Experience with order entry or administrative data input in a business setting.
• Strong communication skills with a customer-focused and dependable approach.
• Ability to work onsite in Waltham, Massachusetts during standard business hours.
• Comfortable learning new processes quickly and adapting to changing daily priorities.
• High level of accuracy, organization, and follow-through when managing customer requests.

Compensation

$20.00-$24.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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