Customer Service Representative

We are looking for a Part-time Customer Service Representative to support daily customer interactions for a Contract position based in Petersburg, Virginia. This role is ideal for someone who communicates clearly, handles a high volume of inquiries with professionalism, and keeps service records accurate and organized. The position will focus on assisting customers by phone, processing requests efficiently, and helping ensure a positive experience from initial contact through resolution.

Responsibilities:

• Respond to incoming customer calls promptly and professionally while providing clear, accurate information.

• Place outbound calls as needed to follow up on requests, confirm details, or provide updates on customer issues.

• Enter orders and service-related information into internal systems with a high level of accuracy.

• Address customer questions, concerns, and requests by identifying needs and delivering appropriate solutions.

• Maintain complete and up-to-date records of customer interactions, transactions, and outcomes.

• Coordinate with internal teams when issues require additional support or escalation to achieve timely resolution.

• Manage multiple conversations and tasks in a fast-paced call center setting while meeting service expectations.

Qualifications:

• Previous experience in a customer service or call center environment is required.
• Demonstrated ability to handle inbound and outbound calls with professionalism and efficiency.
• Experience with order entry and maintaining accurate customer information in business systems.
• Strong verbal communication and active listening skills when assisting a wide range of customers.
• Ability to work in a structured, high-volume setting while staying organized and attentive to detail.
• Comfortable using standard computer applications and navigating multiple systems during customer interactions.

Compensation

$14.25-$16.50 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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