Customer Service Representative

We are looking for a Logistics Coordinator for a contract-to-hire opportunity near Hackesack, NJ. This contract opportunity with potential for a permanent role is ideal for someone who can balance customer communication, order support, and shipping coordination in a fast-moving environment. The role will focus on accurate billing, shipment follow-up, and timely documentation while ensuring customers receive clear updates throughout the order process.

Responsibilities:

• Coordinate outgoing shipments and monitor delivery activity to help ensure orders move accurately and on schedule.

• Prepare billing documents and review invoices carefully to maintain correct customer charges and order records.

• Generate and process packing documentation for outbound orders, ensuring shipment details are complete and accurate.

• Serve as a primary point of contact for customers by answering questions and providing updates on order status and delivery timelines.

• Handle a high volume of outbound and inbound calls related to order activity, pricing questions, and shipment support.

• Enter and update customer orders in internal systems with close attention to accuracy and service expectations.

• Support weekly packaging and shipment preparation for frozen fish products in accordance with shipping schedules and handling needs

Qualifications:

• Previous experience in logistics support, invoicing, customer service, or a similar administrative role.
• Strong communication skills with the ability to manage frequent customer interaction by phone and email.
• Demonstrated organizational ability and attention to detail in a deadline-driven distribution setting.
• Comfort working in a fast-paced environment with shifting priorities and multiple active orders.
• Experience with order entry, customer pricing, and outbound customer contact is preferred.
• Working knowledge of QuickBooks or similar billing and accounting software.
• Ability to support shipping documentation and coordinate order-related tasks with accuracy.

Compensation

$23.75-$27.50 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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