Collections Specialist

We are looking for a detail-oriented Collections Specialist to support receivables and credit activities for a long-term contract opportunity based in Waterbury, Connecticut. This role focuses on strengthening cash flow, evaluating customer creditworthiness, and maintaining strong communication with customers and internal teams. The ideal candidate brings a balanced understanding of collections, billing review, and account reconciliation while working accurately within established reporting and control standards.

Responsibilities:
• Manage collection efforts to improve incoming payments, reduce overdue balances, and help limit exposure to uncollectible accounts.
• Review customer financial information to assess risk and support appropriate credit limit decisions.
• Produce recurring credit and collections reporting and distribute updates to support informed business decisions.
• Evaluate new account applications by verifying trade references and reviewing commercial credit data sources.
• Escalate developing account concerns to management quickly so potential issues can be addressed early.
• Document customer interactions thoroughly and maintain clear, accurate account notes within company records.
• Communicate relevant credit matters to sales partners to support coordinated account management.
• Recommend and support improvements that enhance cash flow, streamline receivables activity, and strengthen collection practices.
• Assist with order-related activities and reconcile customer statements and billing discrepancies as needed.
• Follow internal controls, reporting expectations, audit support requirements, and other assigned operational initiatives.

Qualifications:

• Experience in commercial and/or consumer collections with a solid understanding of account recovery practices.
• Working knowledge of credit and collections processes, including account review and payment follow-up.
• Ability to analyze customer payment history and financial information to support credit decisions.
• Experience resolving billing issues and reconciling account statements with accuracy.
• Strong written documentation skills and the ability to maintain detailed collection records.
• Effective communication skills for working with customers, sales teams, and management on credit-related matters.
• Proficiency in using business systems and standard office tools to track accounts and prepare reports.

Compensation

$22.16-$25.66 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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