Enrollment Specialist

We are looking for an Enrollment Specialist to support a high-volume insurance call center serving sales teams in Carrollton, Georgia. This Long-term Contract position is ideal for someone who communicates with empathy, stays organized in a fast-paced environment, and maintains precise records while handling frequent benefit-related inquiries. The role focuses on assisting internal sales partners with enrollment support, billing questions, and Medicare-related information, while adapting to fluctuating call demand and scheduled business hours that may include weekdays and some Saturdays.

Responsibilities:
• Respond to incoming calls from sales representatives and provide timely support for enrollment-related questions and account needs.
• Confirm coverage details, eligibility information, billing status, and copay information with a high level of accuracy.
• Document each interaction thoroughly in company systems to ensure complete and reliable records.
• Manage a steady volume of requests while maintaining professionalism during peak periods when call queues increase significantly.
• Support insurance product enrollment activities by guiding internal partners through required information and next steps.
• Use multiple computer applications efficiently to research member details, update records, and track case activity.
• Assist with operational changes and workflow updates as needed to help maintain service continuity during busy seasons.
• Follow assigned work schedules, including weekday shifts and occasional Saturdays, while remaining flexible with hours of operation.

Qualifications:

• At least 1 year of experience in customer support, call center operations, or a similar service-focused role.
• Prior exposure to Medicare, insurance billing, copays, or benefits verification is strongly preferred.
• Strong verbal communication skills with a detail-oriented, personable, and empathetic approach.
• Demonstrated accuracy in documentation and data entry across computer-based systems.
• Ability to remain effective and composed in a fast-moving, high-volume call environment.
• Reliable attendance and a consistent work history that reflects dependability.
• Comfort using technology and learning new systems quickly.
• Bilingual skills in Spanish or Korean are preferred.

Compensation

$16.15-$18.70 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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