Posted August 13, 2026
Patient Service Specialist
Lubbock, Texas, United States
Full Time
Reference: 45776BR
Position Description
This position is responsible for ensuring smooth operation of the flow in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to the supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.
Department
UMC Lubbock County Jail
Major/Essential Functions
Occasional Duties
Required Qualifications
1 year of customer service, office, or related experience. Additional education may substitute for the experience requirement.
Preferred Qualifications
Medical Assistant Certification
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.
This position is responsible for ensuring smooth operation of the flow in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to the supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.
Department
UMC Lubbock County Jail
Major/Essential Functions
- Point of contact for contracted Providers for managing and coordinating multiple services.
- Effectively communicates daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for off-site clinics,off-site procedures, and surgeries.
- Effectively coordinates with the Lubbock County Detention Center (LCDC) security staff to manage patient transportation between facilities and off-site appointments.
- Responsible for daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic.
- Responsible for gathering and producing various data reports related to access to care and specialty services.
Occasional Duties
- Point of contact for contracted Providers for managing and coordinating multiple services.
- Effectively communicates daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for psychiatric clinics, on-site procedures, and surgeries.
- Effectively coordinates with the Texas Department of Criminal Justice (TDCJ) security staff to manage patient transportation between facilities and off-site appointments.
- Responsible for daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic.
- Responsible for gathering and producing various data reports related to access to care and specialty services.
Required Qualifications
1 year of customer service, office, or related experience. Additional education may substitute for the experience requirement.
Preferred Qualifications
Medical Assistant Certification
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.
