Customer Service Representative

Robert Half has partnered with an established educational service in Kingston, NY to identify a professional and customer-focused Customer Service Representative for a contract assignment. This role is ideal for an individual who enjoys helping others, thrives in a fast-paced environment, and is committed to providing excellent service to students, parents, faculty, and visitors. The Customer Service Representative will serve as a key point of contact and help ensure the smooth day-to-day operation of administrative and customer support functions.

Responsibilities

• Serve as the first point of contact for students, parents, faculty, and visitors
• Respond to inquiries via phone, email, and in person in a professional and courteous manner
• Provide information regarding school programs, policies, events, and services
• Assist with student registration, enrollment documentation, and record maintenance
• Direct inquiries to appropriate departments and staff members
• Maintain accurate records and enter data into school management systems
• Schedule appointments, meetings, and other administrative activities
• Process incoming and outgoing correspondence
• Assist with special events, community outreach activities, and school functions
• Resolve customer concerns and escalate issues when appropriate
• Support general administrative and office operations as needed

Qualifications:

Qualifications

• High school diploma or equivalent required
• 2+ years of customer service, administrative support, or front desk experience
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to interact with diverse populations
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize responsibilities effectively
• Professional demeanor and commitment to providing exceptional customer service

Preferred Qualifications

• Previous experience working in an educational or nonprofit environment
• Experience with student information systems or database management
• Bilingual skills are a plus

Assignment Details

• Position: Customer Service Representative
• Employment Type: Contract Assignment
• Location: Kingston, NY
• Schedule: Full-time, Monday through Friday
• Work Setting: On-site

If you are a dedicated customer service professional seeking an opportunity to support a school community, we encourage you to apply today through Robert Half.

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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