ON-SITE Customer Service Representative

We are looking for a Customer Service Representative to support a busy team. This contract position is ideal for someone who enjoys assisting customers, handling high-volume calls, and ensuring orders are entered accurately. The person in this role will provide timely responses to inquiries, maintain a detail-oriented approach during every interaction, and help create a positive service experience.

Responsibilities:

• Manage a high volume of incoming customer calls while delivering courteous and efficient support.

• Respond to customer questions, concerns, and service requests with clear and detail-oriented communication.

• Enter customer orders accurately into the appropriate system and verify details before submission.

• Place outbound calls as needed to follow up on requests, confirm information, or provide updates.

• Resolve routine service issues by gathering information, identifying needs, and offering appropriate solutions.

• Document customer interactions, order details, and resolutions thoroughly to maintain accurate records.

• Work closely with team members and supervisors to address escalated issues and support daily service goals.

Qualifications:

• Previous experience in a customer service or call center environment.
• Ability to handle inbound and outbound calls in an efficient and detail-oriented manner.
• Strong data entry and order processing skills with close attention to detail.
• Clear verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced customer support setting.
• Comfortable using computer systems to document interactions and update customer information.

Compensation

$18.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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