Customer Service Representative

We are looking for a dependable Customer Service Representative to join a team in Houston, Texas on a Long-term Contract basis. This role is ideal for someone who brings a positive attitude, works well across multiple tasks, and takes ownership of daily customer support activities. The position focuses on delivering responsive service, handling payment-related requests, and maintaining accurate communication through phone and email.

Responsibilities:
• Respond to inbound customer calls with professionalism, empathy, and a solution-focused approach.
• Process credit card payments accurately while following established procedures and maintaining confidentiality.
• Manage multiple customer inquiries at once and prioritize tasks effectively in a fast-paced environment.
• Communicate with customers through email to provide updates, answer questions, and resolve routine issues.
• Review account details carefully to ensure information is complete, accurate, and properly documented.
• Take initiative in identifying customer needs and following through until issues are resolved.
• Use AS400 and related tools to enter, update, and retrieve customer and payment information; training will be provided.
• Support day-to-day service operations by maintaining organized records and meeting response expectations.

Qualifications:

• At least 2 years of experience in a customer service role.
• Strong ability to handle inbound telephone conversations in a courteous and attentive manner.
• Experience processing credit card transactions with a high degree of accuracy.
• Excellent attention to detail and commitment to maintaining correct records.
• Ability to manage competing priorities and stay productive while multitasking.
• Clear written communication skills for effective email correspondence.
• Self-motivated approach with initiative, reliability, and a customer-focused attitude.

Compensation

$20.90-$24.20 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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