Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support patient outreach and enrollment efforts for a Long-term Contract opportunity based in Jersey City, New Jersey. In this role, you will connect with prospective patients, answer questions about available healthcare services, and help them move confidently through the enrollment journey. This position is well suited for someone who communicates clearly, stays organized in a fast-paced calling environment, and can manage follow-up activities with professionalism in a remote setting.

Responsibilities:
• Conduct a high volume of outbound calls each day to engage prospective patients and introduce available programs.
• Describe service offerings in a clear and helpful manner, address concerns, and encourage successful enrollment.
• Record call outcomes, patient updates, and enrollment progress accurately in Salesforce and related systems.
• Maintain ongoing communication with interested individuals by completing timely follow-up outreach throughout the enrollment cycle.
• Partner with team members to meet enrollment objectives and contribute to overall performance goals.
• Respond professionally to questions and objections while delivering a positive patient experience.
• Organize daily outreach activities effectively to manage multiple conversations and priorities within a remote work environment.

Qualifications:

• At least 2 years of experience in customer service, patient outreach, call center support, telesales, or a similar enrollment-focused role.
• Strong verbal communication skills with the ability to build trust and rapport over the phone.
• Comfortable handling a high volume of outbound calls while maintaining accuracy and professionalism.
• Familiarity with basic medical terminology and patient interaction best practices.
• Experience using Salesforce or comparable CRM platforms for documentation and follow-up activities is preferred.
• Ability to work independently in a remote setting while staying organized and meeting deadlines.
• Background in inbound call center support or patient billing is a plus.

Compensation

$19.00-$22.00 Hourly

About Us

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