Patient Financial Counselor

Robert Half is seeking a Patient Financial Counselor to support patients and care teams with behavioral health services in Philadelphia, Pennsylvania. This Patient Financial Counselor position requires someone who can combine accuracy, discretion, and empathy while working across patient access, revenue cycle, and provider enrollment activities. The ideal candidate will be comfortable handling both patient-facing financial counseling and behind-the-scenes coordination related to credentialing, payer communication, and documentation. Your chance to contribute and make an impact begins when you click the apply button today. If you have any questions, please call 215.568.4580 and mention job reference# 03720-0013487570.

As a Patient Financial Counselor your responsibilities will include but aren't limited too:

• Review insurance details to confirm active coverage, benefit levels, prior authorization needs, and expected patient cost responsibility for behavioral health treatment.

• Guide patients through estimated charges, out-of-pocket expectations, financial assistance pathways, and available payment arrangements with professionalism and compassion.

• Support completion of payment-related paperwork, including self-pay agreements and financial assistance documentation, while ensuring required materials are collected.

• Enter thorough and timely notes on counseling interactions, benefit findings, and payer communications within electronic health, billing, and credentialing systems.

• Partner with admissions, clinical staff, authorization specialists, and administrative teams to help remove financial barriers and promote timely access to care.

• Oversee provider enrollment and recredentialing activities with commercial insurers, Medicaid programs, government payers, managed care organizations, EAPs, and behavioral health networks as needed.

• Gather and maintain provider records such as licenses, certifications, malpractice coverage, board credentials, organizational profiles, and payer forms needed for enrollment and contracting.

• Monitor key dates and follow-up items tied to enrollment approvals, revalidations, expirations, and credentialing renewals to reduce the risk of participation gaps.

• Prepare and submit enrollment packets, demographic changes, roster updates, contract requests, single case agreement materials, and recredentialing documentation within required timelines.

• Act as a point of coordination among payers, billing partners, and internal stakeholders to address issues related to enrollment status, reimbursement setup, and billing readiness.

Your chance to contribute and make an impact begins when you click the apply button today. If you have any questions, please call 215.568.4580 and mention job reference# 03720-0013487570.

Qualifications:

The ideal Patient Financial Counselor will have:

• High school diploma or equivalent required; additional college education is preferred.

• At least 2 years of experience in healthcare financial counseling, revenue cycle operations, credentialing, payer enrollment, medical billing, behavioral health administration, or a closely related setting is preferred.

• Working knowledge of insurance verification, benefit interpretation, patient liability calculations, claims processes, and payer guidelines.

• Familiarity with provider enrollment, recredentialing, data maintenance, and documentation standards across healthcare payer networks.

• Experience interacting with behavioral health payers, Medicaid, managed care organizations, and single case agreement processes is preferred.

• Proficiency with Microsoft Office and the ability to learn electronic health record, billing, and credentialing platforms quickly.

• Strong interpersonal and customer service skills, including the ability to discuss sensitive financial matters clearly, respectfully, and empathetically.

Your chance to contribute and make an impact begins when you click the apply button today. If you have any questions, please call 215.568.4580 and mention job reference# 03720-0013487570.

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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