Dispatcher

We are looking for a Dispatcher to support transportation operations in Lansing, Michigan. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and can coordinate responses across multiple channels. The person in this role will help manage daily routing activity, handle incoming communications, and provide dependable service to internal teams and the public. Must be able to work split schedule:  6:00 am- 10:00 am and then return from 1:00 pm - 5:00 pm.

Responsibilities:

• Coordinate transportation schedules and assign resources to support daily service needs efficiently.

• Respond to incoming calls through a multi-line phone system and provide timely, attentive assistance.

• Use two-way radio communication to relay updates, route information, and operational instructions.

• Monitor service activity throughout the day and adjust dispatch plans to address changing conditions.

• Maintain accurate records of calls, assignments, and service-related communications.

• Support customer service efforts by resolving routine questions and escalating urgent concerns when needed.

• Communicate with school-related contacts and other stakeholders to ensure smooth transportation coordination.

Qualifications:

• Previous experience in dispatching or transportation coordination is required.

• Strong customer service skills with the ability to remain calm and attentive under pressure.

• Ability to manage a multi-line phone system while handling competing priorities.

• Comfortable handling challenging conversations and deescalating

• Experience working in environments connected to public schools is preferred.

• Strong organizational skills and attention to detail in a fast-paced setting.

• Ability to communicate clearly with drivers, staff, and the public.

Compensation

About Us

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