Customer Service Representative

We are looking for a bilingual Customer Service Representative to support customers in Jacksonville, Florida through a Contract assignment. This position focuses on delivering helpful service in both English and Spanish while handling a high volume of customer interactions with professionalism and accuracy. The ideal candidate is comfortable managing phone-based support, entering order details correctly, and providing a positive experience across inbound and outbound communication.

Responsibilities:
• Respond to customer inquiries in English and Spanish through incoming calls while providing clear, courteous, and timely assistance.
• Place outbound calls as needed to follow up on requests, confirm information, and support service completion.
• Enter customer orders and updates into internal systems with a strong focus on accuracy and completeness.
• Resolve routine service issues by identifying customer needs, explaining available solutions, and documenting outcomes appropriately.
• Maintain detailed records of conversations, order activity, and next steps to support continuity of service.
• Manage multiple customer interactions efficiently while meeting quality expectations and response timelines.
• Escalate more complex concerns to the appropriate team when additional support or specialized handling is required.

Qualifications:

• Fluency in both Spanish and English with the ability to communicate clearly in a customer-facing environment.
• Previous experience in a call center or customer service role handling high-volume phone interactions.
• Working knowledge of order entry processes and accurate data input practices.
• Ability to manage both inbound and outbound calls in a fast-paced setting.
• Strong listening, problem-solving, and interpersonal communication skills.
• Comfort using computer systems and customer service tools to document and track interactions.
• Reliable organizational skills and attention to detail when handling customer information and requests.

Compensation

$16.15-$18.70 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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