Instructional Designer

We are seeking an experienced Instructional Designer to support the development and rollout of a new internal software platform. This role will be responsible for creating engaging eLearning content, job aids, training materials, and other resources to help internal employees successfully adopt the new system.

The ideal candidate will be comfortable working with subject matter experts and business partners to gather information, ask thoughtful questions, identify training needs, and translate that information into clear, effective learning materials. The role will also involve close collaboration with the product team as the platform continues to be developed.

The majority of the work is expected to take place between October and March, with the platform scheduled to go live on May 30, 2027. Following go-live, the role may continue supporting enhancements, updates, and additional project-based training needs.

Key Responsibilities

• Design and develop eLearning courses and interactive training using Articulate Storyline and/or Rise
• Create job aids, training guides, checklists, and other supporting learning materials
• Partner with subject matter experts and business stakeholders to gather information and identify training requirements
• Conduct interviews and discovery sessions with stakeholders to understand processes, system functionality, and learner needs
• Develop effective questions and frameworks to help subject matter experts provide the information needed for training development
• Collaborate with the product team and business units throughout the development process
• Review existing knowledge and materials to establish a baseline for training development
• Help identify gaps in existing documentation and training content
• Organize and structure information into clear, user-friendly learning experiences
• Support training needs leading up to and following the platform's go-live
• Update and enhance training materials as the platform evolves and new functionality is introduced
• Manage multiple training deliverables and deadlines throughout the project

Qualifications:

Required Qualifications

• 3+ years of Instructional Design experience
• Experience developing training for software or system implementations/rollouts
• Demonstrated experience partnering with business units and stakeholders at multiple levels
• Hands-on experience creating eLearning using Articulate Storyline and/or Articulate Rise
• Strong proficiency with Microsoft Office
• Experience gathering requirements and information from subject matter experts
• Strong written and verbal communication skills
• Ability to facilitate conversations, ask effective questions, and guide stakeholders through information-gathering sessions
• Strong organization and project management skills with the ability to manage multiple deliverables

Ideal Background

The ideal candidate will have experience supporting a technology or software implementation where they were responsible for developing training materials from the ground up. They should be comfortable working in an environment where the final system and processes are still evolving and be able to adapt training content as requirements change.

Compensation

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