Member Relationship Officer

Robert Half Permanent Placement is partnering with a wonderful organization in Cheektowaga, NY on their search for a Member Services Specialist to join their highly collaborative team. Starting wage is $24 - $27 based on experience and includes a comprehensive benefits package. This is an in-branch role directly interacting with potential clients with a focus on driving membership. The ideal candidate will bring a customer service mindset side by side with a warm and welcoming demeanor.

Please note: the branch is open for a half day every Saturday. This role is required to work Saturday morning from 9 AM – 1 PM at least twice a month.

Responsibilities include but not limited to:

• Develop and maintain strong client relationships to support long-term retention, satisfaction, and business growth
• Identify prospective clients and opportunities through networking, outreach, referrals, and other business development activities
• Assess client needs and recommend appropriate products, services, and solutions that align with their goals
• Create and execute strategies to convert prospects into new clients and expand relationships with existing clients
• Serve as a trusted resource to clients by providing responsive service, timely communication, and knowledgeable guidance
• Proactively identify opportunities to strengthen existing relationships through additional products, services, and solutions
• Collaborate with internal teams to ensure client needs are effectively addressed and commitments are fulfilled
• Perform additional duties and responsibilities as assigned, with responsibilities subject to change based on business needs

Qualifications:

• High school diploma or equivalent required; associate degree in business, finance, or related field preferred, with prior financial services, lending, sales, or customer service experience strongly preferred
• Strong communication, interpersonal, member service, relationship-building, and consultative sales skills, with the ability to understand needs and recommend appropriate financial solutions
• Knowledge of financial products, lending practices, credit reports, account documentation, regulatory requirements, and financial data
• Highly organized and detail-oriented with strong judgment, accuracy, problem-solving abilities, and the ability to manage multiple priorities in a fast-paced branch environment
• Proficient with computers, online banking and lending systems, and standard office software; demonstrates professionalism, discretion, integrity, and sound handling of confidential information

Compensation

$46,800.00-$52,650.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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