Bilingual Customer Service Representative

We are looking for a bilingual Customer Service Representative to join a mission-driven non-profit organization in Lorain, Ohio. This on-site opportunity is a contract position with the potential to become permanent, designed for someone who brings strong customer support experience, sound judgment, and a compassionate approach when assisting community members. The person in this role will help applicants navigate services, manage required documentation, and keep records organized and secure while contributing to a responsive and well-organized office environment.

Responsibilities:

• Assist clients with the application process by explaining next steps, gathering required information, and ensuring submissions are completed accurately.

• Review documents for completeness and accuracy, follow up on missing items, and maintain records in accordance with agency guidelines and confidentiality standards.

• Respond to inbound questions by phone, in person, and through virtual interactions, providing clear and courteous service to applicants and community members.

• Conduct applicant interviews, coordinate appointment scheduling, and help keep daily workflows moving efficiently.

• Enter and update case or client information in internal systems with a high level of precision and attention to detail.

• Identify issues that may delay processing, communicate concerns promptly, and support timely resolution of client service matters.

• Perform general administrative support such as typing correspondence, handling mail, organizing files, and operating standard office equipment.

• Participate in training activities and follow established procedures to support consistent service delivery across the office.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing administrative role.
• Strong verbal and written communication skills with the ability to interact professionally and empathetically with diverse populations.
• Demonstrated accuracy in data entry, recordkeeping, and document review.
• Ability to protect confidential information and follow privacy-related procedures at all times.
• Comfortable managing inbound calls, appointment coordination, and multiple tasks in a fast-paced office setting.
• Proficiency with basic office technology and common administrative tools.
• Bilingual Spanish skills are welcomed but not required.

Compensation

$17.10-$19.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.