Collections Specialist

We are looking for a Collections Specialist to support payment recovery efforts and maintain healthy customer accounts in Wyomissing, Pennsylvania. This Long-term Contract position is ideal for someone who can balance professionalism and persistence while working with overdue accounts across a variety of collection situations. The person in this role will communicate with customers, evaluate delinquency trends, and help improve cash flow through timely follow-up and accurate reporting.

Responsibilities:

• Manage a daily queue of overdue accounts, setting priorities and reaching out to customers by phone and in writing to secure payment in line with agreed terms.

• Coordinate with customers to establish practical repayment arrangements, obtaining leadership approval when exceptions or adjusted plans are needed.

• Produce regular collection and aging reports that highlight delinquent balances, emerging risk patterns, and account status updates for stakeholders.

• Assess troubled accounts and suggest when external recovery agencies should be engaged for further pursuit.

• Support cash recovery goals by maintaining consistent follow-up activity and contributing to team and business performance targets.

• Communicate clearly with internal partners and external customers to resolve payment issues, clarify balances, and document outcomes.

• Assist with additional accounting-related reporting and special projects connected to receivables management as needed.

If interested, please send resume on a word document to Jim.Kirk@Roberthalf com

Qualifications:

• Hands-on experience with cash collections and account follow-up in a business environment.
• Working knowledge of established collection procedures for consumer and/or commercial accounts.
• Ability to resolve delinquent balances through clear, detail-focused communication and effective negotiation.
• Experience preparing or interpreting aging reports and using them to prioritize collection activity.
• Strong attention to detail with the ability to maintain accurate account notes and reporting.
• Clear written and verbal communication skills for working with customers and cross-functional teams.
• Ability to manage multiple past-due accounts efficiently while meeting collection objectives.

Compensation

$21.00-$23.10 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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