IT Application Analyst
Responsibilities:
• Configure, enhance, and validate Epic and integrated third-party applications to support implementations, optimization efforts, and day-to-day operations.
• Partner with users and stakeholders to map current workflows, identify process gaps, and translate operational needs into effective application solutions.
• Plan and execute application testing activities, document outcomes, track defects, and coordinate issue resolution through completion.
• Maintain accurate project and support documentation, provide timely progress updates, and raise risks or barriers to the appropriate team members and leadership.
• Support multiple initiatives at once while completing assigned work within defined scope, timelines, and budget expectations.
• Troubleshoot incoming incidents, resolve issues when possible, and escalate complex problems through established support channels.
• Coordinate application updates and installations in alignment with change management standards and departmental procedures.
• Guide and support entry-level team members by sharing knowledge, offering coaching, and promoting best practices in application support.
• Participate in on-call rotations and adjust work schedules as needed to support planned implementations, maintenance windows, or unexpected downtime events.
Qualifications:
• High school diploma or equivalent required; bachelor’s degree preferred.• At least 3 years of recent experience in IT, healthcare technology, application development, implementation, or production support.
• Prior experience supporting Epic applications required, with Epic Cadence, Prelude, or related Epic modules preferred.
• Epic certification in one assigned application must be obtained within 6 months of start date and within 2 attempts.
• Working knowledge of application support practices, testing methods, incident management, and change control processes.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to work independently on technical assignments.
• Effective written and verbal communication skills and the ability to collaborate with users, cross-functional teams, and vendors.
• Familiarity with healthcare workflows, operational processes, and technologies such as Active Directory, Cisco, Dell systems, and general computer hardware support is preferred.
Compensation
$65,000.00-$95,000.00 YearlyAbout Us
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