Behavior Health Receptionist

We are looking for a Front Desk Coordinator to support a healthcare office on a Contract basis. This role serves as the first point of contact for patients and visitors, helping create a positive and efficient front-office experience. The position is ideal for someone who is organized, detail-oriented, and comfortable handling both customer-facing interactions and administrative tasks in a busy medical setting.

Responsibilities:
• Welcome patients, guests, and callers with a courteous and detail-oriented approach while directing inquiries appropriately.
• Manage patient arrival and departure processes, ensuring information is recorded accurately at check-in and check-out.
• Coordinate appointment scheduling activities, including booking visits, confirming upcoming appointments, and updating calendar changes.
• Review and maintain patient demographic and insurance details to keep records current and complete.
• Receive co-pays, forms, and supporting documents, making sure required items are collected before visits are finalized.
• Enter front-office information into internal systems and maintain organized digital and paper records.
• Handle routine administrative duties such as answering inbound calls, filing documents, scanning paperwork, and supporting daily office operations.
• Keep the reception space orderly, presentable, and welcoming for patients, families, and staff.

Qualifications:

• At least 1 year of experience in behavioral health setting, preferably as a Registered Behavior Technician (RBT)

• Ability to answer inbound calls effectively and provide strong customer service in a busy environment.

• Clear verbal and written communication skills with a dependable work style.

• Basic computer proficiency, including accurate data entry and comfort using office systems.

• Strong organizational skills with the ability to manage multiple tasks and shifting priorities.

• Prior experience in a healthcare or medical office setting is preferred.

• Consistent attendance and a detail-oriented approach to patient and visitor interactions.

Compensation

$19.00-$22.00 Hourly

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