Customer Service Representative

We are looking for a Customer Service Representative to join our team in Mt. Pleasant, South Carolina in a contract-to-permanent capacity. This position is ideal for someone who enjoys helping customers, solving product-related issues, and working in a collaborative environment with multiple internal teams. The role requires strong communication, sound judgment, and a customer-first mindset to deliver a high-quality support experience.

Responsibilities:

• Provide timely assistance to customers by answering questions and resolving issues.

• Partner with internal departments to address customer concerns and improve service outcomes.

• Handle complex or escalated support cases by researching root causes, identifying solutions, and directing matters to the appropriate resource when needed.

• Contribute to the improvement of the overall customer support journey by identifying patterns, sharing feedback, and recommending practical enhancements.

• Help the team achieve response quality and service targets by delivering accurate, courteous, and efficient support.

• Maintain current knowledge of existing offerings and newly released products to ensure dependable guidance for customers and colleagues.

• Communicate updates on customer issues clearly and promptly to both internal stakeholders and external customers.

• Build productive working relationships with teammates and supervisors while supporting shared service goals.

Qualifications:

• Experience in customer service, call center support, or a similar client-facing role.

• Ability to troubleshoot technical issues and guide customers through product-related questions with confidence.

• Strong verbal and written communication skills with a detail-oriented and respectful approach.

• Effective organization, time management, and prioritization skills in a fast-moving environment.

• Careful attention to detail and the ability to remain composed during challenging customer interactions.

• Problem-solving ability with a logical approach to evaluating issues and identifying next steps.

• Comfortable working collaboratively across teams and adapting to changing processes and priorities.

• Familiarity with order entry, customer communication, and customer satisfaction best practices.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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