Senior NOC Engineer

We're looking for an experienced Senior NOC Engineer to oversee the monitoring, troubleshooting, and stability of critical network and data center infrastructure in a 24x7 operations environment. With 5+ years of hands-on NOC/network engineering experience, you'll operate as a senior escalation point — driving incident response, root cause analysis, and process improvement across a complex, high-availability network supporting enterprise and hyperscale customers.

This role sits at Level 3+ within the NOC hierarchy: you'll mentor junior engineers, own the toughest tickets, and be a key technical liaison between our facility, customers, and vendors.

What You'll Do

• Monitor network and system performance, capacity, and availability across a large-scale, mission-critical infrastructure using enterprise monitoring and diagnostic tools
• Serve as the senior escalation point for Level 1/2 NOC staff — leading root cause analysis (RCA) on complex incidents and driving them to resolution within SLA
• Configure, deploy, and troubleshoot network devices including routers, switches, firewalls, load balancers, and VPN/QoS systems
• Diagnose and resolve issues across routing/switching protocols (BGP, OSPF, MPLS, EIGRP), the OSI/TCP-IP stack, and virtualization platforms (VMware)
• Lead incident, problem, and change management processes; coordinate with Network Engineering, Facilities, and customer teams during outages or maintenance windows
• Maintain and improve runbooks, escalation procedures, and shift-handoff documentation
• Interact directly with capacity owners, equipment vendors, and customers on service-affecting issues, providing clear technical and status communication
• Support capacity planning, trending, and proactive problem identification to reduce recurring incidents
• Participate in and help lead a rotating on-call schedule, including nights, weekends, and holidays as required for 24x7 coverage
• Mentor and train junior NOC technicians/engineers on troubleshooting methodology and tools

Qualifications:

What You Bring

Required:

• 5+ years of experience in a NOC, network engineering, or network operations role, ideally within a data center or colocation environment
• Deep understanding of networking protocols and technologies: TCP/IP, BGP, OSPF, MPLS, EIGRP, VLANs, QoS, VPN
• Hands-on configuration and troubleshooting experience with enterprise-grade routers, switches, and firewalls (Cisco or equivalent)
• Solid understanding of systems administration — Windows, Linux, and virtualization (VMware)
• Proven experience with monitoring/diagnostic tools and trouble-ticket systems, and driving issues to root cause
• Strong incident management skills — proven ability to lead during high-pressure, service-affecting events
• Excellent written and verbal communication skills; comfortable communicating with both technical staff and customers/stakeholders
• Ability to work a rotating shift schedule and participate in on-call rotation, including nights/weekends/holidays
• CCNA or higher (CCNP preferred) or equivalent certification

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.