Manager, Applications Engineering
Job Category: Engineering
Requisition Number: MANAG004015
Full Time
Remote
Carlsbad, CA 92010, USA +4 more
Job Details
Description
Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968. We innovate market proven technologies that link people together through wired and wireless systems.
Clear-Com was first to market portable wired and wireless intercom systems for live performances. Since then, our history of technological advancements and innovations has delivered significant improvements to the way people collaborate in professional settings where real-time communication matters. For the markets we serve -- broadcast, live performance, live events, sports, military, aerospace and government-- our communication products have consistently met the demands for high quality audio, reliability, scalability and low latency, while addressing communication requirements of varying size and complexity. Our reputation in the industry is not only based on our product achievements, but also on our consistent level of customer engagement and dedication to delivering the right solutions for specialized applications, with the expertise to make it work. Around the globe and across markets, Clear-Com’s innovations and solutions have received numerous awards and recognitions for ingenuity and impact to customers. Come join our team!
We are currently hiring for a Manager of Applications Engineering.
What you will do in the position:
- Team Supervision and Leadership
- Participates in hiring process and ensures staff are appropriately trained.
- Conducts performance appraisals; makes salary recommendations.
- Monitors day-to-day performance and provides feedback to employees and senior management.
- Ensures Standard Operating Procedures and applicable laws are followed.
- Follows company policies and treats employees fairly and consistently.
- Resolves employee complaints or work performance issues on a timely basis.
- Provides scheduled training to personnel on all policies and procedures related to the Applications Engineers.
- Applies LEAN principles to continuously improve department operating practices and procedures.
- Assist the Global Application manager to provide team metrics and provisioning of skills to further the company’s support effort.
- Technical and Applications Support for (region)
- Works with customers and the sales team to develop intercom system design for customer applications as needed.
- Provides technical support and assistance for trade shows and customer demonstrations as needed.
Provides technical guidance and review in the preparation of marketing material as needed.
- Provides pre- and post-sales product training including the development, maintenance, and update of training materials as assigned in conjunction with the Training Specialist.
- Provides technical assistance and on-site commissioning as required.
- Provides phone, email, and onsite technical support for existing customers.
- Reviews and publishes technical solutions, application notes across all customer levels (internal and external).
- Provides technical guidance and testing for new products and services.
- Ensures all activities, assignments are thoroughly documented in the company CRM, ERP and FAQ system to ensure 360 degree of all customer interactions.
- Provides input on new tools and SOPs to enhance our tech support offering (regionally and globally).
- To act as the defacto Project Manager for any large/ complex projects.
- Quality Systems & Lean
Thoroughly understands and complies with the company Quality Management System, policies, processes and procedures.
Adheres to relevant QA procedures and work instructions.
Prepares and maintains department’s SOPs and Work Instructions in compliance with QA standards.
Ensures Applications Engineers adhere to QA standards.
Uses Lean principles to ensure and promote 7S.
Uses Lean techniques and tools to improve efficiency and eliminate waste.
Promotes and encourages a Lean culture throughout the organization
What you will need to succeed:
- Qualifications
- Proven staff management skills (1-7 employees).
- Project management skills.
- Broadcast Engineer, Audio Engineer, Networking Engineer, Computer Science , Telecoms or similar experience.
- Excellent understanding of IT networks and computer skills.
- Training development and delivery experience.
- Excellent problem solver and can work calmly and professionally under pressure.
- Previous customer service experience with excellent verbal and written communication skills. Multi-lingual a plus.
- Experience
- 8+ years of related experience
- 3+ years of management experience
- Education
- Preferred - 4 Year Bachelors Degree
- Travel: 50%
The posted pay range, $111,400 - $148,500, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.
Job Details
Description
Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968. We innovate market proven technologies that link people together through wired and wireless systems.
Clear-Com was first to market portable wired and wireless intercom systems for live performances. Since then, our history of technological advancements and innovations has delivered significant improvements to the way people collaborate in professional settings where real-time communication matters. For the markets we serve -- broadcast, live performance, live events, sports, military, aerospace and government-- our communication products have consistently met the demands for high quality audio, reliability, scalability and low latency, while addressing communication requirements of varying size and complexity. Our reputation in the industry is not only based on our product achievements, but also on our consistent level of customer engagement and dedication to delivering the right solutions for specialized applications, with the expertise to make it work. Around the globe and across markets, Clear-Com’s innovations and solutions have received numerous awards and recognitions for ingenuity and impact to customers. Come join our team!
We are currently hiring for a Manager of Applications Engineering.
What you will do in the position:
- Team Supervision and Leadership
- Participates in hiring process and ensures staff are appropriately trained.
- Conducts performance appraisals; makes salary recommendations.
- Monitors day-to-day performance and provides feedback to employees and senior management.
- Ensures Standard Operating Procedures and applicable laws are followed.
- Follows company policies and treats employees fairly and consistently.
- Resolves employee complaints or work performance issues on a timely basis.
- Provides scheduled training to personnel on all policies and procedures related to the Applications Engineers.
- Applies LEAN principles to continuously improve department operating practices and procedures.
- Assist the Global Application manager to provide team metrics and provisioning of skills to further the company’s support effort.
- Technical and Applications Support for (region)
- Works with customers and the sales team to develop intercom system design for customer applications as needed.
- Provides technical support and assistance for trade shows and customer demonstrations as needed.
Provides technical guidance and review in the preparation of marketing material as needed.
- Provides pre- and post-sales product training including the development, maintenance, and update of training materials as assigned in conjunction with the Training Specialist.
- Provides technical assistance and on-site commissioning as required.
- Provides phone, email, and onsite technical support for existing customers.
- Reviews and publishes technical solutions, application notes across all customer levels (internal and external).
- Provides technical guidance and testing for new products and services.
- Ensures all activities, assignments are thoroughly documented in the company CRM, ERP and FAQ system to ensure 360 degree of all customer interactions.
- Provides input on new tools and SOPs to enhance our tech support offering (regionally and globally).
- To act as the defacto Project Manager for any large/ complex projects.
- Quality Systems & Lean
Thoroughly understands and complies with the company Quality Management System, policies, processes and procedures.
Adheres to relevant QA procedures and work instructions.
Prepares and maintains department’s SOPs and Work Instructions in compliance with QA standards.
Ensures Applications Engineers adhere to QA standards.
Uses Lean principles to ensure and promote 7S.
Uses Lean techniques and tools to improve efficiency and eliminate waste.
Promotes and encourages a Lean culture throughout the organization
What you will need to succeed:
- Qualifications
- Proven staff management skills (1-7 employees).
- Project management skills.
- Broadcast Engineer, Audio Engineer, Networking Engineer, Computer Science , Telecoms or similar experience.
- Excellent understanding of IT networks and computer skills.
- Training development and delivery experience.
- Excellent problem solver and can work calmly and professionally under pressure.
- Previous customer service experience with excellent verbal and written communication skills. Multi-lingual a plus.
- Experience
- 8+ years of related experience
- 3+ years of management experience
- Education
- Preferred - 4 Year Bachelors Degree
- Travel: 50%
The posted pay range, $111,400 - $148,500, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.
We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply.
We participate in the e-verify system.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468.
Equal employment opportunity, including veterans and individuals with disabilities.
PI286407605
