Chief Technology Officer

• Participates as a member of the executive management team in governance processes of the organization’s architecture, telecommunications, networks, programming, media, and desktops
• Leads strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies
• Collaborates with the appropriate departments to develop and maintain a technology plan that supports organizational needs
• Develops and communicates business/technology alignment plans to executive team, staff, partners, customers, and stakeholders
• Directs development and execution of an enterprise-wide disaster recovery and business continuity plan
• Assesses and communicates risks associated with technology-related investments and purchases
• Develops business case justifications and cost/benefit analyses for technology spending and initiatives
• Defines requirements for new technology implementations and communicate them to key business stakeholders
• Reviews hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale
• Defines and communicates corporate procedures, policies, and standards for the organization for acquiring, implementing, and operating new network systems, equipment, software, and other technologies
• Approves, prioritizes, and controls projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems
• Conducts research to remain up-to-date and knowledgeable regarding industry trends and emerging technologies in anticipation of new business processes and system alterations
• Analyzes and improves upon technology standards across the organization to maintain a technological and competitive edge within the market
• Acts as primary liaison for the company’s technology vision via regular written and in-person communications with the organization’s executives, department heads, and end users
• Creatively and independently provides resolution to technical problems in a cost-effective manner
• Develops, tracks, and controls the technical services annual operating and capital budgets for purchasing, staffing, and operations
• Supervises recruitment, development, retention, and organization of all technical staff in accordance with corporate budgetary objectives and personnel policies
• Ensures continuous delivery of technical services through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance
• Ensures equipment and software operation adheres to applicable laws and regulations
• Where necessary, oversees and develops patenting of intellectual property, inventions, and business processes
• Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
• Relates to others beyond giving and receiving instructions:
  • Communicates with coworkers or peers without exhibiting behavioral extremes
  • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
  • Responds appropriately to feedback
• Performs other duties as required by management

• Bachelor’s degree in computer science or related field or equivalent experience
• 10+ years’ experience managing and/or directing technological operations
• 7+ years’ experience working in the financial industry
• Experience in strategic technology planning, execution, and policy development
• Excellent knowledge of technology environments, including telecommunications, networks, programming, media, and desktops
• Solid understanding of computer systems characteristics, features, and integration capabilities
• Extensive knowledge of data processing, hardware platforms, enterprise software applications, and outsourced systems
• Technical experience with systems networking, databases, Web development, and user support
• Exposure to business theory, business processes, management, budgeting, and business office operations
• Excellent understanding of project management principles
• Well organized and attentive to detail
• Creative and self-motivated

• Master’s degree in Business Administration or related field

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