Operations Coordinator

We are looking for a highly organized Operations Coordinator to support a fast-paced installation workflow in Blaine, Minnesota. This Contract to hire position is ideal for someone who can work independently, manage a high volume of customer interactions, and keep scheduling and order details accurate in a busy operational environment. The person in this role will help keep installation activity moving forward by coordinating appointments, maintaining records, and providing timely updates to customers and internal teams.

Responsibilities:

• Coordinate installation appointments to maximize scheduling efficiency and maintain timely service delivery.

• Monitor open installation orders, confirm product readiness, and verify supporting labor documentation before scheduled work begins.

• Maintain daily oversight of the installation pipeline by updating job statuses and closing completed items accurately.

• Prepare and organize installation documents so assigned crews have the information needed for each project.

• Match new projects with the appropriate installation teams based on crew capabilities and job requirements.

• Track incoming orders and inventory details while communicating estimated timelines to customers and internal stakeholders.

• Respond to customer questions and resolve service-related issues with a strong focus on satisfaction and follow-through.

• Process payments and submit funding information for completed work in accordance with company guidelines.

• Enter and maintain accurate operational data in business systems, including CRM and ERP platforms such as Microsoft Dynamics.

• Provide additional administrative and operational support as needed in a high-volume environment.

Qualifications:

• Experience working with installation coordination, service scheduling, or a similar operations-focused support function.

• Prior use of Microsoft Dynamics, CRM platforms, or ERP systems for order tracking, customer records, and workflow management.

• Ability to handle a large volume of incoming calls, inquiries, and administrative tasks with minimal supervision.

• Strong customer service and communication skills across phone, email, and internal coordination.

• At least 3 years of administrative experience; additional experience in a related industry is strongly preferred.

• High attention to detail for data entry, documentation review, billing support, and compliance with established processes.

• Proven ability to stay organized, prioritize urgent issues, and work effectively in an independent role.

• Operations experience is a plus

• Manufacturing/Construction experience is a plus

Compensation

About Us

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