Account Manager Customer Support

We are looking for a customer-focused Account Manager Customer Support specialist to join our team. This contract position offers the potential for a long-term opportunity and is ideal for someone who excels at managing recurring client projects, maintaining accurate records, and delivering a dependable service experience in a fast-moving office setting. The person in this role will act as a central point of contact for customers, coordinating project details from initial request through final completion while building strong working relationships.

Responsibilities:
• Oversee recurring mailing and account-related projects by organizing schedules, confirming priorities, and keeping deliverables on track.
• Serve as the main contact for clients, providing clear guidance, timely updates, and responsive support throughout each engagement.
• Create, review, and maintain job documentation to ensure project instructions, timelines, and specifications remain accurate.
• Monitor work from order intake through completion, resolving issues early and communicating adjustments when needed.
• Partner with internal departments to support accurate execution, smooth handoffs, and on-time delivery of client requests.
• Handle customer inquiries through inbound and outbound communication, offering attentive assistance and strengthening client relationships.
• Enter orders and update account information in company systems with a high level of accuracy and attention to detail.
• Identify opportunities to improve workflows and recommend practical changes that enhance efficiency and customer satisfaction.

Qualifications:

• Demonstrated experience in customer service, client support, account coordination, or a related role.
• Strong organizational skills with the ability to manage multiple active projects in a fast-paced environment.
• Clear written and verbal communication skills with a detail-focused approach to customer interactions.
• High attention to detail and the ability to maintain accurate project records and order information.
• Comfortable using business technology and Microsoft Office applications, including Excel and Outlook.
• Ability to handle inbound and outbound calls while providing consistent, service-oriented support.
• Experience with order entry, call center support, or administrative coordination is preferred.
• Background in print, mail, production, or project-based operations is a plus.

Compensation

$16.15-$18.70 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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