Help Desk Tier I

Help Desk Tier I

On Site | Austin, TX | Contract

We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract position focuses on delivering responsive assistance to end users, maintaining stable workplace technology, and ensuring support requests are handled efficiently. The ideal candidate brings hands-on experience with Windows environments, user account support, and service desk operations while communicating clearly with both technical and non-technical staff.

Responsibilities:

• Respond to incoming support requests, assess urgency, and coordinate timely resolution through the IT service management system.

• Deliver frontline assistance for desktops, laptops, printers, mobile devices, software applications, and routine connectivity concerns.

• Administer user access by handling password changes, account setup, permission updates, and ongoing account maintenance.

• Set up, configure, and support Windows-based workstations and commonly used business applications for end users.

• Manage end-user equipment by assisting with hardware ordering, tracking inventory, deployment, and issue diagnosis in line with internal standards.

• Record incidents, requests, troubleshooting activities, and final outcomes thoroughly within the ticketing platform.

• Route advanced or unresolved issues to higher-level support teams while continuing to track progress and keep users informed.

• Follow open tickets through completion, provide regular status updates, and help maintain a positive support experience for employees.

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.

• At least 1 year of experience in help desk, desktop support, or technical support roles.

• Working knowledge of Windows 10 and general Microsoft Windows support.

• Experience supporting Microsoft 365 or Google Workspace environments.

• Familiarity with Active Directory, including basic account and access administration.

• Ability to troubleshoot common hardware, software, and basic end-user connectivity issues.

• Experience using ticketing systems (Jira or ServiceNow) to manage service requests and document support activity.

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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