Customer Service Representative

We are looking for a Customer Service Representative to join a growing team supporting time-sensitive client accounts from initial assignment through resolution. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and can coordinate effectively with clients, service providers, and internal partners.

The role focuses on managing account updates, verifying documentation and fees, coordinating next steps with third-party partners, and ensuring timely resolution while delivering attentive and professional customer service throughout the process.

Responsibilities

• Manage assigned accounts from initial intake through final resolution, keeping clients and relevant partners informed of progress and next steps.
• Communicate with clients, service providers, facilities, and vendor partners to gather status updates and coordinate timely completion of account-related activities.
• Submit payment requests to the appropriate internal teams promptly to prevent delays and keep processes moving.
• Verify required documentation, fees, and release requirements with third-party partners and assist with resolving questions or requirements as needed.
• Provide timely and accurate updates to clients in accordance with service expectations and account-handling guidelines.
• Handle inbound and outbound calls related to account status, order entry, scheduling, and service coordination with professionalism and urgency.
• Maintain organized records and detailed account notes to support efficient follow-up, issue resolution, and clear customer communication.
• Work closely with internal departments and external partners to identify and resolve issues that may delay account completion.

Qualifications:

• Associate degree from a two-year college or technical school, or equivalent related experience.
• Bachelor’s degree is preferred.
• At least 1 year of experience in auto finance, dispatch, call center operations, or a related customer service environment is preferred.
• Strong verbal and written communication skills with the ability to handle sensitive situations professionally.
• Demonstrated ability to manage multiple tasks, stay organized, and meet time-sensitive deadlines.
• Experience handling inbound and outbound customer calls, order entry, or account coordination activities.
• Proficiency in customer service best practices, with a focus on accuracy, responsiveness, and ethical conduct.

Compensation

$19.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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