AR/Collections Specialist

We are looking for an AR/Collections Specialist to support receivables management and maintain strong customer account performance in Grand Rapids, Michigan. This position focuses on resolving outstanding balances, communicating with clients on payment matters, and helping improve cash flow through consistent follow-up and account review. The ideal candidate brings experience across commercial and consumer collections, applies sound judgment in credit-related situations, and works effectively in a fast-paced environment.

Responsibilities:
• Manage a portfolio of outstanding accounts by conducting timely follow-up on overdue invoices and open balances.
• Communicate with business and consumer customers to secure payment commitments, clarify account issues, and document collection activity.
• Review aging reports and prioritize collection efforts to reduce delinquency and support healthy cash flow.
• Investigate billing discrepancies and collaborate with internal teams to resolve payment delays efficiently.
• Apply established collection practices to both B2B and consumer accounts while maintaining professionalism in all interactions.
• Monitor account status, recommend next steps on escalated matters, and support credit-related decision making when needed.
• Maintain accurate records of customer contact, payment arrangements, and account updates within tracking systems.
• Contribute to process improvements within accounts receivable and collections operations as business needs evolve.

Qualifications:

• At least 3 years of experience in accounts receivable, collections, or a related credit-focused role.
• Hands-on background in both commercial and consumer collections.
• Working knowledge of collection procedures, billing follow-up, and delinquent account resolution.
• Experience handling B2B collections and communicating professionally with external customers.
• Ability to analyze account details, identify payment issues, and determine appropriate collection actions.
• Strong written and verbal communication skills with a customer-focused and results-driven approach.
• Proficiency in maintaining accurate documentation and managing multiple accounts in a fast-paced setting.

Compensation

$57,000.00-$62,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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