Licensing Specialist

The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies. This is an amazing opportunity to join our team in a much-needed position.

Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate.

We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise.

Primary Responsibilities:

• Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.

• Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.

• Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.

• Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.

• Provide professional correspondence via email and phone

• Work efficiently to meet all service level agreements

• Understand carrier workflows and maneuver carrier websites

• Work closely with team members to meet common goals and assist when able

Qualifications / Requirements:

• Minimum of a High school diploma / GED

• Strong computer skills; able to type 50+ words per minute

• Proficiency in Microsoft Office (Word, Excel)

• Experience with G Suite and Salesforce preferred, not required

• Experience in related position preferred, not required

Core Competencies:

• Ability to provide exceptional customer service

• Effective time management skills

• Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously

• Capable of working both independently and in a team environment

• Excellent organizational skills, attention to detail is a must

• Ability to react to change in a productive and positive manner

Qualifications:

• At least 1 year of experience in an administrative or related support role is preferred.
• High school diploma required.
• Strong computer proficiency, including Microsoft Word and Excel.
• Typing speed of 60 or more words per minute.
• Experience with email correspondence and handling inbound calls professionally.
• Familiarity with Salesforce and Google-based business tools is a plus.
• Excellent organization, attention to detail, and the ability to manage multiple priorities effectively.
• Strong written and verbal communication skills with a customer-focused approach.

Compensation

$19.00-$21.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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