Call Center Specialist

We are looking for a Call Center Specialist to join a busy team in New Jersey in a contract-to-permanent capacity. This role combines customer communication, order coordination, and accurate record management to support storage, shipping, and inventory activity. The ideal candidate is organized, responsive, and comfortable handling multiple requests while delivering a high level of service to customers and internal partners.

Responsibilities:
• Manage customer inquiries related to storage requests, shipment activity, inventory status, and order support through timely and clear communication.
• Enter, update, and maintain inventory and shipping information in Excel and company systems with a high degree of accuracy.
• Work closely with warehouse teams, carriers, dealers, and installers to help ensure pickups, deliveries, and related services stay on schedule.
• Provide customers with shipment updates, tracking details, and status information throughout the order lifecycle.
• Review incoming and outgoing inventory records to confirm item details are correct and warehouse documentation remains current.
• Assist in arranging deliveries, returns, pickups, and storage coordination based on customer needs and operational timelines.
• Address service issues involving transportation, inventory discrepancies, or fulfillment concerns by identifying practical solutions.
• Prepare reports, shipping paperwork, and operational records that support day-to-day shipping and receiving activities.

Qualifications:

• At least 1 year of experience in customer service, call center support, logistics coordination, administration, or inventory-related work.
• Strong verbal and written communication skills with the ability to provide attentive customer support.
• Proficiency in Microsoft Excel and confidence with high-volume data entry tasks.
• Excellent organizational skills and close attention to detail when managing records and documentation.
• Ability to balance multiple priorities effectively in a fast-paced work environment.
• Familiarity with warehousing, transportation, shipping and receiving, or inventory operations is preferred.
• Experience using customer service platforms or office-based software tools is a plus.

Compensation

$15.84-$18.34 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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