Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to support order processing and customer communication for a Long-term Contract position based in Pierceton, Indiana. In this role, you will help ensure orders are entered correctly, respond to customer inquiries by phone, and assist with return-related requests. This opportunity is well suited for someone who is comfortable working with data, learning product details such as part numbers, and maintaining accuracy in a fast-paced service environment.

Responsibilities:
• Enter customer sales orders into the company system with a high level of accuracy to support timely material planning and fulfillment.
• Handle inbound customer calls professionally, providing clear information and resolving routine questions related to orders and service needs.
• Make outbound calls as needed to confirm order details, clarify customer requests, and support smooth processing.
• Review order information carefully to minimize errors and maintain reliable customer records.
• Assist customers with return requests, documenting issues and helping move each case through the appropriate process.
• Use Excel and internal visual system tools to track information, update records, and support daily service activities.
• Learn and apply product and part number knowledge to improve order accuracy and customer support quality.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to perform order entry tasks accurately and efficiently in a system-driven environment.
• Comfortable handling a high volume of inbound calls and occasional outbound customer communication.
• Proficiency with Microsoft Excel and confidence working within internal software platforms.
• Strong attention to detail, especially when reviewing orders, part numbers, and customer information.
• Experience supporting returns or resolving order-related issues is preferred.
• Effective written and verbal communication skills with a customer-focused, detail-oriented approach.

Compensation

$20.00-$23.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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