Customer Service Representative

Our client, a well-established company near Groton, CT, is seeking a dependable and customer-focused Customer Service Representative to join their team. This is an excellent opportunity for someone who enjoys helping others, communicates professionally, and thrives in a fast-paced environment. For the right individual, this position has the potential to become a permanent role.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, and in person
• Respond to customer inquiries in a professional, friendly, and timely manner
• Accurately enter and update customer information in company systems
• Resolve routine customer issues and escalate more complex concerns as needed
• Process orders, requests, and service-related documentation
• Maintain organized records and ensure data accuracy
• Collaborate with internal departments to provide excellent customer support
• Perform general administrative and clerical duties as assigned

Qualifications:

• Previous experience in a customer service or call center environment.
• Demonstrated ability to manage high-volume inbound calls while maintaining professionalism and accuracy.
• Hands-on experience with order entry and data input in a fast-paced setting.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to handle outbound calls for follow-up, clarification, or service support.
• Solid organizational skills and attention to detail when documenting information and processing requests.
• Comfortable learning new systems and adjusting to changing business needs.

Compensation

$19.00-$23.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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