Technical Customer Service Representative

About the Role

This is an excellent entry-level opportunity for someone looking to start a career in technology and customer support. While this is not a highly technical IT position, it provides valuable hands-on experience supporting mobile users, troubleshooting common device issues, and developing customer service skills that translate well into future IT and help desk roles.

You will join a structured training program and work within a customer support environment, assisting users with wireless service and device-related issues while delivering an exceptional customer experience.

What You'll Gain

• Front-line technical support experience
• Strong customer service and communication skills
• Exposure to mobile device troubleshooting (iOS and Android)
• Experience working in a structured technology support environment
• A pathway into future IT support, NOC, and service desk opportunities

Responsibilities

• Serve as the first point of contact for customers experiencing wireless service or device-related issues
• Assist customers with device setup, SIM activation, call, text, and data service concerns
• Follow established troubleshooting procedures and support workflows
• Guide customers through basic troubleshooting steps, including: Network setting resets, APN updates, SIM card reinsertion, device reboots, and account verification
• Escalate more complex issues involving provisioning, network outages, number porting, or advanced device problems
• Answer customer questions regarding service plans, device compatibility, and available features
• Accurately document customer interactions within ticketing and CRM systems
• Provide clear, professional, and patient communication to customers of varying technical skill levels
• Adhere to quality, compliance, and performance standards

*Please note: This is a 100% onsite role, Monday-Friday, and no exceptions will be made. Please do not apply to this posting if you're not already local to Metro ATL and willing to work 100% onsite.

Qualifications:

Qualifications

• Strong customer service and communication skills
• Comfortable speaking with customers over the phone in a call center environment
• Basic understanding of smartphones and mobile technology
• Ability to learn troubleshooting processes and follow established procedures
• Strong attention to detail and documentation skills
• Positive attitude and willingness to learn
• Previous customer service, call center, retail wireless, or technical support experience is a plus, but not required

Training & Work Environment

• Comprehensive onboarding and training program
• Team-oriented environment where all new hires train together
• Fully onsite position, Monday through Friday
• Opportunity to convert to a permanent employee based on performance

*Please note: This is a 100% onsite role, Monday-Friday, and no exceptions will be made. Please do not apply to this posting if you're not already local to Metro ATL and willing to work 100% onsite.

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.